Customer Feedback
What fans are saying about The Iron Letter, LLC
Rob S. purchased a piece from you recently as a gift for me and I love it! As a motorcycle enthusiast and an author/professor/consultant on change, it was the perfect choice. Your work is amazing and I’m thrilled to display it on the wall of my office. Great work! Bill P., Ph.D.
My boyfriend loved his gift! He got so many compliments on it. Thank you so much for making our vday so wonderful! Jamie R.
I just placed my second order from you and am so excited to give another of your gorgeous creations! It looks stunning! Your unique art makes such a wonderful gift and I am so very excited to be giving it to another biker guy who has everything. I'll be sure to let you know his reaction, though I can already predict what it will be. He will absolutely love it. I already have a place picked out for him to hang it. Debbie L.
Thank you for confirming the order. We did in fact love the previous order so much that we decided to spread the joy to my father-in-law, an avid Harley Davidson and overall motorcyclist. We had fun choosing the letters, there are some great options. Julia O.
First off let me say thank you for your very personal email reply to my order. I am always unsure when I make purchases on-line (especially large purchases)! Your reply has eased my mind and excited me about the arrival of the item. It is going to be a great gift for a very special man in my life. Debbie, as expected the frame was a huge success and is being proudly hung over the fireplace! Thank you again for truly phenomenal service! Cathy T.
The order arrived today. It has come out very well. The item makes a great gift! My husband really liked it, especially once he realized that these weren't just motorcycle parts, but that these spelled his last name! It has been a pleasure working with you. You made every step of the process very customized in product and service. I liked how the letters options were numerous to choose from, how you personally acknowledged the order and how you walked me through the steps after the order was placed to guide my expectations. Thank you! I have a feeling we will work with you in the future! Julia O.
I'm so sorry it has taken me so long to get back to you. Yes, I received it, it's better than I expected I LOVE IT. Thank You, Thank You, Thank You!! I just wanted to let you know that Tony loved the picture!! It's proudly hanging on our living room wall. Debbie P.
I cannot believe I found such a great customer service oriented person. It has been a long time since I have worked with someone who is so customer service focused like I am. Thank you for your expeditious response to me. You continue to surprise me with your follow ups and your customer service savvy. I absolutely love the way it turned out. Susan F.
Your customer service is over and above... Huge Gold star to you and your staff... Excellent customer service... I highly recommended you to several friends in different states, which I'm sure you will be getting orders... Thank you so very much for your fast and excellent service... Maria M.
Yes, the package has arrived, it is in perfect condition and I look forward to giving it to my friends! Thanks again for your attentive care in communicating with me, and the high level of quality you offer in your product, handling and shipping. Jeralyn M.
I LOVE IT!!! It's going to be hard to wait 'til Christmas to give it to my husband. This is one of the best gifts I've ever found for my avid riding hubby... he is absolutely going to love both pieces! Carol T.
I did receive my order yesterday and it looks great!! He will get his gift on his birthday. Thanks again for being so prompt and getting my order to me. I will definitely spread the word about your business! Stacey M.
I was very impressed with the order process and the product. Turnaround time was excellent and we appreciated you taking the time to meet Jackie and avoid shipping. I've showed the picture to several friends so hopefully some more business comes your way! Gail W.
The LOVE art was awesome! I wrapped it and we took it up to them last night. I had forgotten that they had little black Harley tiles in between their 2' kitchen floor tiles that are just like the Harley insignia on the 'O'!! They loved it :-) I'm so glad I didn't just go get some present around here. It was the perfect gift... Thanks again :-) Brenda B.
I LOVE it and so does my boyfriend! Thanks a bunch!! Kaitlin B.
I LOOOOOOVE LOOOOOVE LOOOOVE IT!!!!! Oh my word, it is beautiful - they are going to LOVE it!!!!! Meredith L.
I had the honor of delivering it to them last night. They were blown away! They instantly recognized parts of their bike in their name, so that made them feel an instant attraction to their gift. Most importantly, they recognized the care and detail that you showed in customizing it to match their new home's decor. That meant the most! I can tell you the smiles were ear-to-ear! Thanks again for your help and step by step updates. It has been a pleasure!! Beth G.
They arrived in perfect condition yesterday right on time. I ran straight in from work and opened the box it felt like Christmas! They look so good and we just couldn't be happier. The little doggie in the pic is our wiener dog Sassy. She had to be in the middle of the hanging process as she has to be in the middle of everything. Thanks for this gift... and for getting them out so fast! Carie B.
Oh. My. GOODNESS!! It looks absolutely FANTASTIC! Thank you so much for all that you have done. You have done an excellent job and I love that you send me pictures and previews to make sure that I am happy with everything! I am definitely going to tell anyone to go to you if they are in need of your services! I can't wait for him to open it for Christmas! I will definitely let you know how he reacts! Kristen O.
OMG... I love it! No, I will not be able to wait until his birthday. I think I'm going to give it to him on Valentine's day. I was very pleased with the quality of the product and the care you put into making it. I also want to compliment you on how well you keep the communication and kept me updated through the whole process. I can tell you have a passion to provide a perfect product. Thank you so much!! Michelle M.
I am so excited! It looks more amazing than I thought it was going to look! Way exceeded my expectations. A very big thank you for all of your help and the quick processing and turn around on this item to make sure I had it in time. I will definitely be referring my friends to you. Tiffany K.
The timing of the package was excellent, and the packing of it. The wedding couple loved the picture! Gaylene Y.
I gasped when I opened it!!! I am so excited for this gift! It is the perfect gift for him. The picture and framing are just simply stunning.... Thanks again for the speedy delivery!!!! Shannon R.
We did receive the gift and it looks fantastic. I am sure our friends will love this unique gift. Thank you very much for the prompt responses and getting it to us in such quick order. It is always a pleasure doing business with someone that takes pride in customer satisfaction and quality of work. Evelyn T.
It looks fantastic! They are going to love it. Thank you so much. Heather W.
I absolutely LOVE it!! I am at work, and I can't help but call the other nurses over to see it; I am so exited!! It is absolutely beautiful - I am giving it as a gift and I can hardly contain my smile. Thank you so much for everything. Becky F.
I got it!!!! It is gorgeous I love it!! Thank you!! Linda Y.
....we got [the letter art] and I love it! I don't know if I'll be able to keep it until Christmas.... I might cave! Thank you. Terri D.
I love your work!… My brother is having a Harley wedding so this would be the perfect gift! After receiving the shipment, Just opened the [package]. I'm speechless! It is absolutely amazing! Thank you so much. I will let you know what my brother and sister in law think. Brandi R.
We Just got home from the CVMA Fisher House Ride and Auction and wanted to share with you about the CVMA custom piece you made and was auctioned off for the Fisher House….it sold for $250.00!!!!! I was so excited…I thank you for coming up with a unique idea. That is what everyone was saying that it was very clever and unique idea. It has excellent photos and is professionally framed. Thank you again for the great work!!! Melissa H.
This is something every Marine (or former Marine) who rides a motorcycle would love to have. Excellent quality!!! Thank you Debbie at The Iron Letter for making this for me. David W.
I find your artwork very unique and stunning. [My fiancé] was absolutely surprised and loved it! It's pretty difficult for me to have him hang anything up but you best believe that he hung that up immediately, and I convinced him to hang a few other things too.....I would Absolutely recommend your artwork to others. Jacqueline O.
I was very happy with the [letter art], I really appreciate all your help and touching base with me. I will definitely refer your company to others. Thanks so much. Krista S.
Oh man, it looks incredible! I'm so excited! My father-in-law will LOVE it. Courtney S.
You do amazing work...He LOVED his birthday gift. It was absolutely perfect. Debra L.
Everyone LOVED it and it was the perfect [wedding] gift for them as these two Harley lovers start their new life together in a new house. I think they are already fighting about the placement of it...In the entry way or above the bar. Kayla N.